This Privacy Policy describes how Forte & S LLC DBA Locust Mowers ("we," "us," or "our") collects, uses, and shares personal information of users of our services, including our website, in-store services, and communications, including SMS/text messaging.
1. Information We Collect
We collect the following types of information:
Personal Information:
This includes your name, address, phone number, email address, and payment information (credit card details are processed securely through our payment processor and are not stored by us).
Machinery Information:
This includes the make, model, serial number, and other identifying details of the machinery or equipment you bring in for service or repair, as well as any access codes or security information you provide to us for diagnostic or service purposes.
Repair Information:
This includes details about the services requested, the work performed, the parts used, and the service or repair cost.
Communication Information:
Records of communications we have with you, including emails, phone calls, and SMS/text messages (managed via RepairDesk, as described below).
Website Usage Information:
If you use our website, we may collect information about your browsing activity, IP address, browser type, and operating system.
2. How We Use Your Information
We use your information for the following purposes:
To provide repair and service solutions: This includes diagnosing issues, performing repairs or maintenance on machinery, communicating with you about service status, and processing payments.
To communicate with you: This includes sending appointment reminders, service updates, and responding to your inquiries.
To improve our services: We may use your information to analyze trends, identify areas for improvement, and develop new services.
For marketing purposes: With your consent, we may send you promotional offers and information about our services.
To comply with legal obligations: We may be required to disclose your information to comply with legal obligations, such as court orders or subpoenas.
To protect our rights and interests: We may use your information to protect our rights and interests, such as to prevent fraud or enforce our terms and conditions.
3. Sharing Your Information
We may share your information with the following categories of recipients:
Service Providers:
We may share your information with third-party service providers who assist us with providing our services, such as payment processors, shipping companies, and IT support providers.
(SMS/Text Messaging):
Your mobile phone number and related information are shared with our point-of-sale provider for the purpose of managing SMS/text messaging communications as described below.
Legal Authorities:
We may disclose your information to legal authorities if required by law or legal process.
Business Transfers:
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
4. SMS/Text Messaging (Managed via RepairDesk)
We use SMS/text messaging through our point-of-sale (POS) provider to communicate with you regarding appointment reminders, updates on service or repair progress, missed calls, or review requests.
Consent:
By providing your mobile phone number and opting in to receive SMS messages from us, you consent to receive text messages from Forte & S LLC DBA Locust Mowers for the specified purposes. You may provide consent verbally.
Opt-Out:
You can opt out of receiving SMS messages at any time by replying “STOP” to any message you receive from us. Doing so will remove you from all SMS campaigns managed through our POS provider.
Message Frequency:
Message frequency varies. You will primarily receive messages related to scheduled appointments and updates on the status of your machinery service or repair.
Message and Data Rates May Apply:
Message and data rates may apply. Check with your mobile carrier for details.
10DLC Compliance:
We are committed to complying with all applicable 10DLC (10-Digit Long Code) regulations and guidelines.
Permitted Message Types:
We only send the following types of SMS messages:
Appointment reminders for scheduled service visits
Service or repair updates (e.g., diagnostics complete, parts ordered, service completed)
Missed call notifications
Review requests following completion of a service or repair
No Sharing of Information:
We do not share your personal information, including your email address or mobile phone number, with any third parties or affiliates for marketing or promotional purposes. Any other mention of data sharing in this agreement excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Cookies and Other Tracking Technologies
We may use cookies to improve your experience on our website. Cookies are small text files that are stored on your computer or mobile device when you visit a website. We use cookies to remember your preferences, track your browsing activity, and personalize your experience. You can disable cookies in your browser settings, but this may affect your ability to use certain features of our website.
6. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Your Rights
You have the following rights regarding your personal information:
Access: You have the right to access the personal information we hold about you.
Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
Opt-out of marketing: You have the right to opt out of receiving marketing communications from us at any time.
To exercise these rights, please contact us using the contact information below.
8. Children’s Privacy
Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website and update the “Effective Date” at the top of this policy. Your continued use of our services after the posting of changes constitutes your acceptance of the updated Privacy Policy.
These Terms and Conditions ("Terms") govern your use of the services provided by Forte & S LLC DBA Locust Mowers ("we," "us," or "our"), including our website, in-store services, and any related communications. By using our services, you agree to be bound by these Terms.
1. Services Provided
We provide machinery and equipment repair and maintenance services. We will diagnose the issue with your machinery or equipment and provide you with an estimate for the service or repair. We will only perform the service or repair if you approve the estimate.
2. Estimates and Payment
Estimates are provided based on our initial assessment of the machinery or equipment. The actual cost of the service or repair may vary if additional issues are discovered during the process. We will notify you of any changes to the estimate and obtain your approval before proceeding. Approval can be provided in writing or verbally.
Payment is due upon completion of the service or repair. A diagnostic fee may be charged if you decline the service or repair after we have diagnosed the issue. This fee covers the time and expertise involved in diagnosing the problem.
3. Data Loss
Important: You are solely responsible for backing up any operational data, settings, or stored information related to your machinery or equipment before bringing it in for service or repair. We are not responsible for any data loss that may occur during the service or repair process.
While we take precautions, we cannot guarantee that data, settings, or configurations associated with your machinery or equipment will not be lost or altered.
4. Warranty
We offer different types of warranties based on the services performed. The warranty covers defects in workmanship and parts used in the service or repair for the applicable warranty period, which varies depending on the type of service provided.
The warranty does not cover accidental damage, misuse, improper operation, liquid damage, or unauthorized modifications to the machinery or equipment.
The warranty is void if the machinery or equipment is opened, altered, or tampered with by anyone other than us.
To claim warranty service, you must return the machinery or equipment to us with proof of purchase.
5. Limitation of Liability
To the fullest extent permitted by applicable law, our liability for any damages arising out of or relating to our services is limited to the amount you paid for the service or repair.
We are not liable for any indirect, incidental, consequential, or punitive damages, including but not limited to lost profits, lost data, downtime, or loss of use of your machinery or equipment.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
6. Abandoned Machinery or Equipment
If you fail to pick up your serviced or repaired machinery or equipment within 90 days after we notify you that it is ready, it may be considered abandoned. We will attempt to contact you via phone and email before considering machinery or equipment abandoned.
We will make reasonable efforts to contact you before disposing of abandoned machinery or equipment.
We may sell or otherwise dispose of abandoned machinery or equipment to recoup our costs.
7. SMS/Text Messaging
We use SMS/text messaging through our point-of-sale (POS) system to communicate with you regarding appointment reminders, service or repair updates, and, with your express consent, occasional promotional offers relevant to your machinery or service history.
Consent:
By providing your mobile phone number and opting in to receive SMS messages from us, you consent to receive text messages from Forte & S LLC DBA Locust Mowers for the specified purposes. You may provide consent verbally.
Opt-Out:
You can opt out of receiving SMS messages at any time by replying “STOP” to any message you receive from us. Doing so will remove you from all SMS campaigns managed through our POS provider.
Message Frequency:
Message frequency varies. You will primarily receive messages related to scheduled appointments and updates on the status of your machinery or equipment service or repair. Promotional messages are sent sparingly and only to customers who have explicitly opted in.
Message and Data Rates May Apply:
Message and data rates may apply. Check with your mobile carrier for details.
10DLC Compliance:
We are committed to complying with all applicable 10DLC (10-Digit Long Code) regulations and guidelines through our SMS services.
Permitted Message Types:
We only send the following types of SMS messages:
Appointment reminders for scheduled service visits
Service or repair updates (e.g., diagnostics complete, parts ordered, service completed)
Missed call notifications
Review requests following completion of a service or repair
No Sharing of Information:
We will not share your mobile phone number with any third parties for their own marketing purposes.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law principles.
9. Dispute Resolution
Any dispute arising out of or relating to these Terms shall be resolved in accordance with applicable regulations in the State of North Carolina.
10. Entire Agreement
These Terms constitute the entire agreement between you and us relating to our services and supersede all prior or contemporaneous communications and proposals, whether oral or written.
11. Severability
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck, and the remaining provisions shall remain in full force and effect.
12. Changes to These Terms
We may update these Terms from time to time. We will post any changes on our website and update the “Last Updated Date” at the top of this document. Your continued use of our services after the posting of changes constitutes your acceptance of the updated Terms.
13. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
Forte & S LLC DBA Locust Mowers
202 N Central Ave, Locust, NC 28097, United States
jaden.f@locustmowers.com
📞 +1 704-991-5572